Privacy Policy

 Let’s Glow Crazy Privacy Policy 

 Effective April 16th, 2025

Contact Details 

Business Name: Let’s Glow Crazy

Owner: Mandy Howard 

Mailing Address: 2770 Taylor Rd. Kemptville, On K0G1J0 

Email Address: [email protected] 

1. Definitions 

“Channels” means the various channels of communication through which we collect and use your personal information. They include our Website, our social media accounts, email accounts, in-person communication, writing, phone, and text messaging. 

“Website” means our Website at https://www.thedreamingheartartstudio.com. 

“Email” means [email protected]. 

“Product(s)” means any goods we sell for parties, online, or at a private/public venue. 

“Service(s)” means the provision of any art class or Private Art Party. 

“You” means the adult who is using any of our Channels, Services, and/or Products 

2. Introduction 

This Privacy Policy provides you with important information of how Let’s Glow Crazy (“Studio” or “we” or “us” or “our”) collects, stores, uses, discloses, and otherwise processes your personal information through the use of our various Channels. Please read this policy carefully. If you do not agree with our Privacy Policy, please do not continue to use our Channels, Services, or Products for any purpose. Please also read our Terms & Conditions before using any of our Services (www.letsglowcrazy.ca/terms-and-conditions). 

Let’s Glow Crazy is the data controller of your personal information. We use your information to provide and improve our Products and Services. By using any of our Channels, Products, and/or our Services you agree to the collection and use of your personal information in accordance with this policy. 

If you have any questions, comments, or concerns regarding our Privacy Policy, or if your personal information changes, please contact us immediately via email. By providing us with your information, you warrant to us that you are 18 years of age or older. Let’s Glow Crazy Privacy Policy 

3. Information we collect and why we collect it 

Through our various Channels, we may collect and process the following categories of personal information about you: 

Customer Information- This refers to personal information that can be used to contact or identify you. Customer Information may include, but is not limited to: 

  • • First and last name 
  • • Billing address & delivery address 
  • • Email address 
  • • Phone number 
  • • Purchase details 
  • • Financial information such as card details 

We process your Customer Information to supply the Products and Services you have purchased, to communicate with you, and to keep records of such transactions. 

Participants Information- This refers to personal information that Parents/Legal Guardians provide us about the minor child who is partaking in one of our Services or for whom a custom Product is being ordered. Participants Information may include, but is not limited to: 

  • • Child’s first and last name 
  • • Birthdate 
  • • Address 
  • • Names and contact information of the child’s Parents/Legal Guardians 
  • • Emergency contact information 
  • • Allergy and medical information 

We collect Student Information to supply the Products and/or Services being purchased, to keep records of such transactions, and to ensure the child’s safety and well-being. 

Communication Information- This refers to any communication that you provide directly to us through any of our Channels. We process Communication Information for the purpose of communicating with you; to improve our Products and Services; for recordkeeping; and for the establishment, pursuance, or defense of legal claims. 

Usage & Analytics Information- This refers to information about how you use our online Channels together with any information that you post for publication on our online Channels. Usage & Analytics Information may include information such as your computer’s Internet Protocol address (i.e., IP address), traffic information, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic information. We analyze this information so we can create an effective marketing strategy and deliver relevant content and advertisements to you, to understand the effectiveness of our advertising, and to administer and protect our business. 

Marketing Information- This refers to information about your preferences in receiving marketing from us and your communication preferences. We process this information to inform you of new Services Let’s Glow Crazy Privacy Policy and Products, to deliver relevant online and offline content and advertisements to you, to measure and understand the effectiveness of our advertising, and to enable you to partake in our promotions (i.e., competitions, prize draws and free giveaways). 

4. Sensitive Information 

We do not collect any Sensitive Information about you. Sensitive information refers to information that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and information about your health and genetic and biometric information. We do not collect any information about criminal convictions and offences. 

Where we are required to collect personal information by law, or under the terms of the contract between us and you do not provide us with that information when requested, we may not be able to perform the contract. If you don’t provide us with the requested information, we may have to cancel a Product or Service you have ordered but if we do , we will notify you at that time. 

We will only use your personal information for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us. Should we need to use your details for an unrelated new purpose, we will let you know first and will explain the legal ground for processing. 

5. How we collect your personal information 

We may directly collect personal information about you when you use our Channels (i.e., when you fill out an intake form, register for a Service, make a payment, send us an email, or call us). 

We may also automatically collect personal information about you when you use our online Channels. This is done through the use of tracking and analytics tools, cookies, and similar technologies used by our Website and affiliated third-parties (i.e., Google, Facebook, Acuity Scheduling, and Square). 

6. How your information is used 

Any of the information we collect from you may be used in any of the following ways: 

To personalize your experience. Your information helps us to better respond to your individual needs. 

To improve our Products and Services. We continually strive to improve our Services and Products based on the information and feedback we receive from you. 

To improve Customer Service. Your information helps us to more effectively respond to your customer service requests and support needs. 

To process transactions. For example, processing a registration, taking payments and shipping Products. 

To administer a contest, promotion, survey, or other site feature. 

To track analytics. For example, measuring the success of our ad campaigns, or identifying our most popular Products and Services. 

To send periodic emails related to your order. The email address you provide for order processing may be used to send you information and updates pertaining to your order, to contact you if we have any questions regarding your order, to respond to you if you have any questions regarding your order, to notify you of information concerning your order status, and for emergency purposes. Let’s Glow Crazy Privacy Policy 

Direct Marketing. We may send you marketing communications from us if you made a purchase or asked for information from us about our Products and/or Services, or if you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. If you no longer wish to receive direct marketing communication from us, please click the “Unsubscribe” link at the bottom of the direct marketing email. Direct marketing emails do not refer to the emails we may send you that are directly related to your order or for emergency purposes. 

7. Third-Party Links & Websites 

Our Website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share information about you. The inclusion of a link on our Website does not imply that we endorse the practices of the linked website. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website, we encourage you to read the privacy notice of every website you visit. 

8. Cookies 

Cookies are small pieces of information that websites store on a device. Cookies can improve your browsing experience because they help websites remember preferences and understand how people use different features. Cookies can also be used to track and analyze a user’s online activity to provide a business with important marketing information. 

MAIN CATEGORY OF COOKIES: 

Essential/Strictly Necessary- these are needed to enable you to use a website effectively and therefore cannot be turned off. Without these cookies, the Products and Services available to you on our Website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet. 

Performance- these are used specifically for gathering information on how visitors use a website. For example, which pages of a website are visited most often, or if a user gets an error message on a web page. These cookies monitor only the performance of the site as the user interacts with it. These cookies don’t collect identifiable information on visitors, which means all the information collected is anonymous and only used to improve the functionality of a website. 

Functional- these allow websites to remember the user’s site preferences and choices they make on the site including username, region, and language. They are anonymous and don’t track browsing activity across other websites. 

Advertising/Targeting- these are used to monitor what users are doing online, allowing a business to deliver relevant advertising based on the user’s preferences made evident by online activity. 

SUB-CATEGORY OF COOKIES: 

Session- these are short-term, unintrusive cookies that help with website maintenance and user experience. These cookies are only stored on your computer during your web session and are automatically deleted when you close your browser. Let’s Glow Crazy Privacy Policy 

Permanent/Persistent- these are stored as a file on the user’s computer to help remember information, settings, preferences, or sign-on credentials that the user previously saved. This helps create a more efficient and convenient website user experience. These cookies remain saved on the user’s computer even when the computer is turned off. 

HOW WE USE COOKIES: 

We use cookies on our Website to understand how you use our Website and to track any patterns with regards to how you are using our Website. This helps us to develop and improve our Channels, Products, and Services; and to create relevant advertising. 

THIRD-PARTY COOKIES: 

We also enable the cookies and other similar technologies of affiliated third-parties (i.e., Google, Facebook, Acuity Scheduling, and Square) on our online Channels for the purpose of providing and improving our Products and Services, creating relevant advertisements that target our users’ interests, measuring ad effectiveness (i.e., through conversion tracking), and retargeting visitors to our Website. These cookies and similar technologies collect information about your browsing habits and online behavior, including across different browsers, and devices used by you. 

Third parties may also use information about you that is gained from our online Channels for their own business purposes that are unconnected to us. Please note that we are not responsible for practices by such third parties, and those practices are subject to those companies’ own policies. 

9. Disclosure of your personal information 

We may be required to share your personal information with third parties operating on our behalf and in accordance with applicable law. These third parties include, but may not be limited to: 

  • • Social Networking Sites, Web Analytics Services, Payment Processors, and Appointment Scheduling Software 
  • • Shipping companies 
  • • Service providers who provide IT and system administrative services. 
  • • Professional advisers including lawyers, bankers, auditors, and insurers. 
  • • Government bodies that require us to report processing activities. 
  • • Third parties to whom we sell, transfer, or merge parts of business or our assets. 

Please note, we do not sell your personal information to any organization or person; the only exception being if we sell, transfer, or merge any part of our business or assets. We will not share your personal information with any non-affiliated third party without your prior consent, other than as provided in this Privacy Policy or as otherwise authorized by applicable law. 

10. Consumer Privacy Choices 

You have a right to know what personal information we hold about you, and to exercise control over your personal information in the following ways: 

  • • Access the personal information we have about you. 
  • • Correct any inaccurate or outdated personal information we have about you. 

Let’s Glow Crazy Privacy Policy 

  • • Request that we delete any personal information we have about you. 
  • • Withdraw consent for any activities for which you have previously consented (i.e., Direct marketing or *cookies). 

*Regarding the use of cookies, we have a cookie consent banner on our Website which notifies visitors on how their cookies are being used on our Website. It also enables visitors to approve or decline the usage of non-essential cookies on their device. 

If you would like to exercise any of the rights set out above, please email us. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

11. Data Security 

We use reasonable organizational, technical, and administrative measures to protect the personal information that is under our control. Unfortunately, no information transmission over the internet or information storage system can be guaranteed to be 100% secure. If you feel that the security of any personal information that we hold about you has been compromised, please immediately notify us of the problem by contacting us via email. 

12. Children’s Privacy 

Our various Channels, Products, and Services do not address anyone under the age of 18 (“Child”). We do not knowingly collect personal information from anyone under the age of 18. If you are a parent/legal guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a Child without verification of parental consent, we will take steps to remove that information from our applicable Channels. 

13. Changes to our Privacy Policy 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website. 

We will also update the “Last Updated” date at the top of this Privacy Policy. 

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective as soon as they are posted on our Website.